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Our customer support team is happy to help you all day, every day. We can be contacted through e-mail, fax and telephone so if you have any questions, concerns or comments please don’t hesitate to contact us.

chat
We also offer a live Online Customer Care team who are available to chat to 24/7. To contact our chat team just follow these three steps:
  1. Download and install our free software
  2. Sign up for an account
  3. Open the software, within the lobby click on the icon for “Online Support” and the chat will begin.
To contact us by Phone:
Toll Free Phone UK: 0800-066-4508
International Phone: 0808-280-1485

To contact us by Email:
support@goldenpalaceonlinecasino.com

To contact us by Fax:
Toll Free Fax: +44-20-3393-6959
International Fax: +63-275-679-47

FAQ

Read our FAQ (Frequently Asked Questions) to find the answers to most of your questions and worries. You will soon realise how safe and easy online gambling really is.

1. Is using my Credit Card at the GP Casino safe?

We use the latest state-of-the-art technology to ensure that your Credit Card details are 100% secure. It is safer to use your card on our website than at your local convenience store. We have a high security SSL server with 128 bit encryption; this is behind an excellent Firewall. Our site is also Verisign secured. All of these factors ensure that your personal details are kept as safe as possible, if you would like more information please visit the security section of our website.

2. How do I make a deposit into my account?

In order to make deposits you first need to download the GP Casino software and sign up for a real money account, ensuring that you choose a username and password that you will not forget. Having done this, follow the following steps to put money into your account:
  1. On your computer open the GP Casino program.
  2. Click on the “Real Money” option and sign in using your login details.
  3. When you are in the lobby click on “Cashier”.
  4. Click on the appropriate tab to select your payment method.
  5. When prompted, enter the relevant details e.g. credit card and desired amount.
  6. Finally, click on “Deposit”.

3. How do I withdraw my winnings?

Follow these steps to withdraw money from your account:
  1. Run the GP Casino program on your computer and login.
  2. In the lobby click on the “Cashier” option.
  3. Click on the “Withdraw” icon
  4. Select the withdrawal method you wish to use and fill in the appropriate details.
When you have followed these steps your withdrawal request will be begin to be processed and will be labelled as “waiting”. Processing can take up to four business days after the day of your request.

If you wish to check the status of your withdrawal return to the “Cashier” section from the lobby in our software. When there click on the “Transaction History” option. There is a status column displaying the latest information on your requests.

4. How old do I have to be to play for real money?

Law stipulates that to play for real money you must be a minimum of 18 years old. The Fun Mode has no age limitation.

5. What happens if I am suddenly disconnected from the internet while I play?

For reasons beyond our control there is a chance your internet connection may be interrupted. However, do not worry. We have developed a system which means that if you are disconnected whilst playing your game will not be affected.

Depending on the game you were playing at the time of disconnection, our system will respond in a different manner. If you were playing Blackjack, Craps or Video Poker, when you re-login to the software your game will be at the exact same place as the moment you were disconnected and you can continue as if it had not happened.

However, if you were playing a game in-which once a round has started the player does not take any decisions (for instance Slots or Roulette), just login to the casino and click on “Game History”. This will show you how the round ended and how you faired.
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